Refund policy

RETURN AND REFUND POLICY

We have a 14-day return policy. You have 14 days from the date your order is delivered to request a return.

RETURN ELIGIBILITY

To be eligible for a return, the item must be in the same condition in which it was received: unworn, unused, unwashed, undamaged, with all original tags attached, and in its original packaging. You will also need your order number or proof of purchase.

To request a return, contact us at info@londynbridgescrubs.com or submit a return request through your customer account. Returns must be approved before they are mailed. Items returned without prior approval may not be accepted.

If your return is approved, we will provide return instructions and the address where your package should be mailed. Customers are responsible for return shipping costs. We recommend using a trackable USPS shipping service and keeping your tracking information until the return is completed.

DAMAGES AND ORDER ISSUES

Please inspect your order as soon as it is delivered. Contact us immediately if an item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

EXCEPTIONS AND NONRETURNABLE ITEMS

Gift cards and items clearly marked “Final Sale” cannot be returned. Please contact us if you have questions about the eligibility of a specific item.

EXCHANGES

We do not process direct exchanges. If you need a different size, color, or style, return the original item and place a separate order for the new item.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days without providing a reason. The item must be in the same condition in which it was received: unworn, unused, unwashed, with tags attached, and in its original packaging. Proof of purchase is also required.

REFUNDS

We will notify you after we receive and inspect your return and let you know whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days.

Original shipping charges are nonrefundable unless the item was defective, damaged, or incorrect. Please remember that your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at info@londynbridgescrubs.com