Shipping policy
SHIPPING POLICY
Thank you for shopping with Londyn Bridge Scrubs. We currently ship orders within the United States only.
ORDER PROCESSING
Orders are processed within 3–5 business days, excluding weekends and federal holidays. Processing time begins after your order and payment have been successfully received.
During launches, promotions, holidays, or periods of high order volume, processing may take slightly longer. You will receive a confirmation email after placing your order and another email containing tracking information once your order ships.
SHIPPING RATES
A flat shipping rate is charged on U.S. orders. The applicable shipping charge will be displayed during checkout before payment is completed.
SHIPPING METHOD AND DELIVERY
Orders are shipped through the United States Postal Service (USPS). Delivery time begins after USPS receives the package and is separate from our 3–5-business-day processing period.
Delivery dates provided at checkout or through tracking are estimates and are not guaranteed. Weather, holidays, carrier delays, and other circumstances outside our control may affect delivery.
SHIPPING DESTINATIONS
Londyn Bridge Scrubs currently ships within the United States only. We do not offer international shipping, including shipping to Canada, at this time. We look forward to expanding our shipping destinations in the future.
TRACKING INFORMATION
Tracking information will be emailed to the address provided during checkout. Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting your order.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order enters processing or has shipped. If a package is returned because of an incomplete or incorrect address, additional shipping charges may apply before it can be resent.
DELAYED, LOST, OR MISSING PACKAGES
Once an order is transferred to USPS, delivery is handled by the carrier. If your tracking information shows a delay or your package is marked as delivered but cannot be located, please check around the delivery location, contact members of your household, and contact your local USPS office.
If you still need assistance, contact Londyn Bridge Scrubs through our Contact Us page, and we will help you review the available information and next steps.
DAMAGED PACKAGES
If your order arrives damaged, please contact us promptly through our Contact Us page. Include your order number and clear photographs of the package and damaged merchandise so we can assist you.
RETURNS
Shipping and delivery procedures are separate from product returns. Please review our Return Policy for eligibility requirements and return instructions.
POLICY UPDATES
Londyn Bridge Scrubs reserves the right to update this Shipping Policy when shipping services, rates, or business practices change. The policy displayed on our website at the time of purchase applies to that order.